Our team monitors support from 09:00–21:00 Pacific Time.Include the email address on your Caretta account, the affected integration, what you expected, and what happened. Do not send passwords, OAuth tokens, or other secrets.
Caretta does not currently publish a contractual first-response SLA. We respond during the support hours above and prioritise security, privacy, account-access, and service-availability issues.
For a Zoom connection issue, include whether the problem happened while connecting, creating a meeting, or disconnecting. You can disconnect Caretta from Settings → Integrations → Zoom or remove Caretta from the Zoom App Marketplace under Manage → Added Apps.
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Responses are generated using AI and may contain mistakes.
