Lead the best team
in town
Doing well. How's it going? Nice to meet you.
Sorry for coming in a couple of minutes late.
No problem at all, I only just sat down myself.
How are you doing today?
Doing well — business as usual. Could be less busy, but that's fine. How about yourself?
Good, thanks. Are you calling from Oslo? Nice.
I should apologise for the overly polished look — all of our meeting rooms are busy, so I'm in the podcasting studio and it looks a little pretentious.
I love it. I think it's great.
That's good, I'm glad you liked it. I'm interested to see the system properly.
I know you said it would be a hard sell internally, but I'm always open to feedback — we've been in the space for over a year now. To give you more context, we're a startup out of Europe, now based in San Francisco.
Every call, x-rayed: the transcript on one side, what happened at every second on the other.
Minute by minute
Objections, insights shown and used, discovery, next steps and button presses.
Tracks whether coaching prompts were used and how the prospect reacted.
Measures whether discovery questions explored pain, impact, and urgency.
Checks if the call ends with clear owner, action, and deadline.
Scored on your terms
Every call is graded against the built-in library and the KPIs you wrote, the moment it ends.
Average number of Caretta insights surfaced during each call.
Share of in-call insights repeated or used by the seller.
Caretta's own ROI
How often insights surface, and how often the seller actually uses them.
KPIs you define: write what a good call looks like in your words, and every call is scored against it.
- Agenda set at the start
- Talk ratio, with a healthy band
- Filler word frequency
- Deferrals count
- Insights shown vs. used
- Insights echoed by the seller
- Insights that led to engagement
- Objections resolved rate
- Discovery questions count
- Lead source asked
- Next steps with owner and date
- Longest monologue
- Security review readiness
- Pricing discussed
- Write your own
A dashboard you assemble: ask your call data a question, pin the answer, watch it keep updating.
- Ask in plain language“Discovery completion by rep, last 30 days.” The agent reads your calls and answers with a chart.
- Pin it to HomeThe answer becomes a tracked chart that keeps updating: all time, 90, 30 or 7 days.
- Per rep, per metricCompare the team on the KPIs you wrote, and click through to the call behind any point.